What integrations are listed for Security?
Security integrates with compliant storage systems, EMR/system integrations for HIPAA workflows, and customer SMTP/branding integrations.
Does the platform support EMR integrations?
Yes; EMR integrations are listed under Infrastructure integrations and under Vertical Models integrations for healthcare workflows.
Does VoiceStack provide phone number and SIP trunk provisioning via API?
Yes; purchasing phone numbers and SIP trunks via API is listed as a capability of the Infrastructure product.
Does the platform support BYO‑Carrier and direct carrier integration?
Yes; BYO‑Carrier or direct carrier integration (no Twilio markup) is explicitly listed as an Infrastructure feature.
Does the platform advertise edge‑optimized, low‑latency voice responses?
Yes; edge‑optimized low latency with response times <500ms and fixed latency guarantees are listed under Infrastructure key features.
Does VoiceStack advertise auto‑scaling for high concurrent call volumes?
Yes; auto‑scaling for enterprise call volume and support for thousands of concurrent calls are described for the Infrastructure product.
What expectations about latency and UX are called out as important to communicate?
The materials advise emphasizing edge/low‑latency capabilities (<500ms) only when supported, and setting realistic performance expectations for noisy lines and complex dialogs.
What carrier and telephony complexities should content address?
Content should explain carrier choices (BYO‑carrier vs VoiceStack provisioning), number porting, emergency services (E911) support, and any limitations by country or carrier.
What are typical onboarding and integration timelines?
Onboarding timelines vary by scope—simple deployments can be accelerated, while EMR/CRM integrations and regulated deployments usually require multi‑week to multi‑month integration and validation phases agreed during the onboarding process.
How does VoiceStack handle data export and portability at contract termination?
Customers retain ownership of their data in white‑label deployments and can export recordings, transcripts, and knowledge assets; exact export formats, timelines, and procedures are specified in contractual terms.
Which countries and languages does VoiceStack support?
Primary target markets include the United States, EU (select markets), UK, and Australia with English (US/UK/AU) as the primary language; multilingual and regionally localized deployments are supported for enterprise customers on request.
Does VoiceStack support emergency calling (E911) and number porting?
VoiceStack integrates with carrier services to support E911 and number porting where carrier and regional regulations permit, with specific capabilities and responsibilities clarified during the carrier provisioning and onboarding process.
Is developer documentation and API access available?
Yes — VoiceStack exposes APIs for phone number and SIP trunk provisioning, webhooks, function‑calling, and integrations; developer documentation and API access are provided to customers during onboarding.
How does VoiceStack scale and what are the concurrency limits?
VoiceStack auto‑scales to support enterprise volumes and thousands of concurrent calls; precise concurrency guarantees and capacity planning are defined in enterprise contracts and capacity reviews.